Buyer Protection

We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.

Everyone who shops on hamixu.com receives the following guarantees:

Full Refund if you don’t receive your order.

You will get a full refund if your order does not arrive within the delivery time promised by the seller.

Full or Partial Refund if the item is not as described.

If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.

Full refunds are not available under the following circumstances:

1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the control of our webstore (i.e. not cleared by customs, delayed by a natural disaster).

How does Buyer Protection work?

Contact the Seller

If your order hasn’t arrived within the promised time, or isn’t as described – contact the seller. Most sellers are happy to quickly resolve any issues.

Open Dispute to Make a Refund

If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute. Here, you can formally discuss solutions with the seller.

Escalate Dispute to Hamixu

If you are not satisfied with the seller’s solutions, you can Escalate Dispute to us. We will mediate between you and the seller to resolve the problem. You can submit refund requests by sending a message on Contact Us page or using your PayPal account.